All you need to do is simply log into your WhiteRoad account and select the booking you wish to cancel. There will be a link to click called 'request cancellation' after you have done this follow the steps that appear on your screen.
Please note, unless you receive a cancellation confirmation from our team, your booking is not canceled - please query this with the team if you are unsure
6.2 If you cancel your holiday you will incur the charges set out below which are based on how many days before your Departure Date we receive your cancellation notice. These charges are a percentage of the Total Holiday Costs which do not include the charges and premiums referred to in condition
6.3: Period before departure within which notice of Cancellation by you is received and the amount of cancellation charge
45 days or more prior to departure - 25% total holiday cost, loss of deposit, or cost of cancellation fees incurred by us with our suppliers. Whichever is the greater value.
44 to 28 days prior to departure - 70% of total holiday cost
27 to 22 days prior to departure - 90% of total holiday cost
Less than 22 days prior to departure - 100% of total holiday cost