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Activity overview

Latest activity by Maeve
  • Maeve created an article,

    I have paid my deposit for the trip, when do I need to pay the balance?

    Once you have booked online, your balance is due 46 days before travel, and payments can be made online via your account HERE. If your balance is not paid by this deadline then we will contact you ...

  • Maeve created an article,

    My card is not working on the booking page

    Please check through the following points (we know they sound stupid but it is often something very simple) – Is your billing address correct? – Have you selected the correct card type? – Have you ...

  • Maeve created an article,

    How do I pay my balance?

    You can pay your balance by heading to the booking portal HERE. All you have to do is then 'Login', and head to 'My Bookings'. From here, you will be able to see your trip. If you have an outstandi...

  • Maeve created an article,

    Booking Page Issues

    It is really important, as you click through the booking process you ensure you complete all the mandatory options before clicking the green checkout button. If it is not green you need to make sur...

  • Maeve created an article,

    I missed the payment deadline, can I still come on the trip?

    As per the terms and conditions, it is at our discretion to allow your booking to remain active past the 46 day payment deadline. If we allow this to occur, you can log in to your Whiteroad acco...

  • Maeve created an article,

    I haven't received a confirmation email, what should I do?

    Sometimes our confirmation emails can be caught in junk emails/spam filters or even blocked by your email server. We, unfortunately, cannot resend confirmation emails as they are automated by ou...

  • Maeve created an article,

    Important deadlines regarding your booking

    We want to make sure everyone is clear when it comes to the important deadlines regarding your trip.      Payment Deadline   46 days before your trip   You must pay the full balance by   th...

  • Maeve created an article,

    Is there anything I should do to make sure I receive emails?

    Yes! It is not Whiteroad's responsibility to ensure you are receiving our emails.  We will be sending marketing, operational and important deadlines/reminder emails.  Top Tips!  Please ensure y...

  • Maeve created an article,

    Do I need to get a helmet?

    Yes! Unless you already have a helmet, you NEED to rent one! Helmets do save lives! And so if you’re riding without one, you are at a huge risk. Even if you are an experienced skier/boarder who rar...

  • Maeve created an article,

    What happens if I get something stolen in resort?

    You will need to go to the Gendarmarie in resort (it will be on your resort map) and report the crime to the police (most stations ask to look at identification, so bring along your passport where ...